Purchasing online

How can I purchase products online?                                                         

Search for the product you’d like with the Search Engine or browse the “Categories” menu. You can also search for various products at once using the “List Search” function.

Once you’ve found your desired product, you can look into its details and add it to your shopping cart directly from the product listing by clicking on the “Add” button.

 

If you’ve already gathered all the products you need in your shopping cart, you can click on “Checkout” on the cart menu.

 

In order to proceed with the order, you need to fill out your personal information and select your prefered payment and delivery method. All your data is kept secure and is easy to input and fill-out.

 

Then, click on the “Checkout Now” button and that’s it! You’ll receive your products soon after. If you have any questions, you can contact us through this link: https://www.recamier.com/web/contacto/ and we’ll answer as soon as possible.

Is it safe to purchase on shopusa.recamier.com?

Your purchase process is 100% protected at all times. Payment is done through Authorize.net, a platform supporting us with a framework of security technology that follows industry-standard practices such as: Transmission and storage of sensitive information through protocols and safe-use technology.

What payment options are available?

Through the payment platform (Authorize.net) you’ll have the following payment options at your disposal: Visa, American Express, Discover, Master Card, Paypal.

How is my money refunded?

We know that, sometimes, things don’t turn out as you’d expect. Thankfully, it is possible, most of the times, to go back.

Our main objective is your security, therefore, your money is safe with us. To achieve this, we need you to inform us of the situation at the following link: https://www.recamier.com/usa/web/contacto/ so as to start the product change process by following these steps:

 

Once you’ve returned the product according to our own Product Change and Return Policies, and we have the confirmation of the product’s return receipt (or that you confirmed that the order never arrived), the refund process is started through our payment platform.

 

To issue a refund request through the Quick Refund option, KERAMER CORP follows these steps:

 

KERAMER CORP logs-in to the Authorize.net interface.

Clicks on the “Transaction search” option in the main toolbar.

Clicks on the “Search for a transaction” in the left side main menu.

Selects the desired dates to visualize the drop-off menu or performs a query by Payment Method (Credit Card) or by a Credit Card Number, or by other types of information (Customer’s first or last name, or the transaction’s number).

Clicks on “Perform Search”.

Clicks on the ID number of the transaction that means to refund.

On the “Transaction Details” that is displayed next, clicks on the “Refund” option. A pop-up window appears.

If a partial refund is in order, the “Amount” field will be modified accordingly.

Additionally, it is possible to add or update the “Bill number” for this refund or to leave notes on the “Description” field.

If the customer is meant to receive an email with the refund’s bill, it confirms that the “customer’s email” field is present and checks the “Transaction bill sent by email to the customer” box (if the email has been provided).

Clicks on “Accept” to send the refund request.

 

Do you provide shipment outside the USA?

No, we only provide shipping inside the national territory of the United States (including all states and territories, we do not ship to P.O Boxes, Military APO and/or FPO Boxes)

 

Your order

How can i check on my orders’ status?                                          

To see your current orders’ status, go to “My Orders” and click on “Order status”.

Can i modify or cancel an order?                             

After the order is finished, you won’t be able to modify it. However, you will be able to cancel it in the next 30 minutes after the order has been received, after that time you may visit the following link: https://www.recamier.com/web/contact and will provide support as soon as possible.

What’s the estimated delivery time?

The estimated delivery time for your order is around 2 to 7 business days, starting from the day the order was received and paid for. This time may very depending on the delivery address and the delivery company’s coverage.

When does the delivery time start?

It starts from the next business day after your purchase was confirmed.

 

What happens if there’s a mistake in my shipping address when confirming my order?

You must notify the issue on “My orders” or go to the following link https://www.recamier.com/web/contact. We will provide support as soon as possible.

How can I request a product return?

If you want to return a product, you must visit the following link: https://www.recamier.com/usa/web/contact/, and we will solve your issue as soon as possible. Remember to visit our Product Change and Return Policy for additional information.

You don’t need to package your returned product or print a delivery label. We will send you a product return shipment code through email: print it and follow the instructions on it, or, display it in your smartphone to the office FEDEX instructs you to go. They will proceed to package, label and ship your product return free-of-charge.

The working hours for the assigned office will be bound to change given the COVID-19 precautions taken by the store itself. Please confirm said’s office current working hours before proceeding.

How long do I have to request a product change?

You have 8 business days after you’ve received your product to request a product return. Please read our Product Change and Return Policy for additional information.

Can I request a product change?

Product change requests are valid when said products have quality issues and when such request is done in an appropriate time frame, please read our Product Change and Return Policy for additional information.

What can I do if I receive a damaged or wrong product?

Please go to the following link https://www.recamier.com/web/contact/ and we will provide support as soon as possible.

What can I do if my delivery is taking way more time than normal?         

You may contact us at the following link: http://www.recamier.com/web/contacto and we will provide support as soon as possible.

 

Discount coupons

How can I use my discount coupons?

During the shopping process there will be an option to apply your discount coupon in display.

What can I do if my discount coupon doesn’t work?

Please verify the Terms and Conditions for your Discount Coupon, if the issue persists, please contact us at the following linking: http://www.recamier.com/web/contacto.

 

Regarding the products      

Does Recamier test its products in animals?

RECAMIER S.A does not test products in animals for neither development, production or commercialization of its products.

Why do some products contain paraben agents?

Parabens are widely studied and used in the cosmetic products’ industry. There come in two kinds: long-chain parabens (Isopropylparaben, Isobutylparaben, Phenylparaben, Benzylparaben, and Pentylparaben and short-chain parabens (Butylparaben, Propylparaben y Methylparaben). However, recent studies brought up a series of warnings regarding how safe long-chain parabens’ use may be, because of this, their use is banned for cosmetic products and Recamier follows these instructions. However, those same studies and safety tests (conducted by safety commitees in the European Union) also shown that short-chain parabens (Butylparaben, Propylparaben and Methylparaben) are safe for use and quite effective to preserve beauty products, since they possess proven antimicrobian and antifungal effects when used in small quantities. At Recamier, we do use short-chain parabens in some products as a preservative agent. We also have a large catalog of paraben-free products, so as to let the users choose which product they like best. In both cases we assure them of both safe and highly effective beauty products.

Which products are paraben-free?

Most of our products are Paraben-free. For example our Muss Botanika, Muss 3D or Vitane product line. To know which products contain parabens, please read the label on the product (or the product page in our website) and, under the “ingredients” section be on the lookout for any substance that contains the suffix “-paraben”.

Which products are hypoallergenic?

Hypoallergenic are products that have a lower risk of causing allergenic reactions (this is backed by dermatological studies that prove so). You may identify which products are hypoallergenic  when you find this word on their label. One example of these products are Tanga’s sunblockers.

What is the products expiration date?

An expiration date is the product expected utility time, as it keeps fulfilling its cosmetic function and you can find such date in the label of each of Recamier products’ packaging.

Do Recamier shampoo products contain salt?

Recamier’s shampoo products do NOT contain salt (also know as Sodium Chloride) on their formula, whith the exception of Keratin Shampoo from our SalonIN line.

 

Are there any sulfate or silicone-free products in the catalogue?

Yes, please refer to our Green Fortest Thin and Oil Shampoo and the products from our Color Intensifier Shampoo line from SalonIN.  

What is your product’s quality policiy?

At KERAMER CORP (and the product’s manufacters, Recamier S.A) we are commited to design, create and sell high quality and high performance beauty products which aim to enhance its health, wellbeing and beauty. We do so while being compliant to all legal requirements, those required by our customers and other consumer grupos: we identify, evaluate, assess and control any kind of risk so that we may guarantee the safety and wellbeing of our employees during the production process. We also prevent any kind of risk associated with engaging in illegal activities such as theft, drug-dealing, terrorism, corruption and bribery which may affect our local or international customers (either directly or indirectly); shareholders; providers; employees and the community at large. We also work to proyect the enviroment, preventing or lessening the impact of pollution and managing process which produce value, backed by trained personnel, all of this oriented towards the business continuity and its constant improvement through our Integrated Management System (sistema integrado de gestión, S.I.G.).          

Who can I contact if I have any question regarding your products?

Please visit the following link: https://www.recamier.com/web/contacto/ and we will provide support as soon as possible.